I took my car in for skeeters to do some work on my brakes 2/25/15, unfortunately when they placed my tires back on two of the lug nuts crossed threaded. Unknowingly to my knowledge for the last few months I went on with it like so. Yesterday morning I went to replace a tire at discount tire an they told me of this issue, explaining what had happen to cause this issues. I revisited skeeters this afternoon to express my concerns about this issue. I was meet with utmost care to find a solution, not a run around about how it wasn't their fault. The service manager Clint crouch was excellent in handling the issue I had from my past visit. He asked when I would like to bring the vehicle in for repair, I said today if possible. Within 3 hours it was fixed, on top of that he replaced my wheel locks at no charge. I happy to know that quality customer service in Auto care industry is still in my local community.
Russell,Thank you for taking the time to share your experience. We are grateful for the opportunity to make it right! I will be sure to inform Clint of your gratitude. We thank you for the trust you have placed in us, and hope that we can continue to earn your trust. Have a great afternoon, Jessica
- Skeeter's Auto Service, Ltd